I remember when I first began selling on etsy two years ago this month, I carefully packaged my goodies and sent them away, ran to the computer and did my duty and left my feedback for the customer. Then, I eagerly awaited feedback from my first few customers. I was lucky because my first few customers were more than kind and left me with sweet feedback as well, and my customer base began to grow.
To this day, I still package the orders, and remove my feedback reminder to leave feedback for the customer by leaving feedback and ship them off. Feedback for me is my way of keeping track of my orders.
Recently, I had a friend who purchased an item that stated it took something like 2-3 weeks to receive after ordering. She gave herself plenty of time, and placed the order. Well, something like 4 weeks was approaching and she repeatedly tried to contact the shop owner. When she finally did get a response from the shop owner, it was very dry, and filled with empty promises. (Like I will mail it priority today, or the last one I did mail it priority on _________________ day. She received it mailed first class much later than the day the seller had said she sent it.)
When it came to leaving feedback, my friend wasn't about to leave a green plus sign, and by this time her situation was far from "neutral" so my friend gave this seller a "negative" and explained the situation on the feedback. (which as a customer reading through feedback is invaluable. A plain ol' plus/neutral/or negative without any explanation is difficult to judge a situation by. Within minutes, the shop owner went over to my friend's feedback section, and left really terrible, vindictive feedback.
This happens a lot of the time, yet often goes unnoticed. The practice of shopowners withholding feedback until the customer has left them feedback.
My aunt and I were discussing this and she shared a very similar story as to when she was displeased with an item, left neutral feedback (rather than negative) and in turn received neutral feedback from the shop owner. She and I both agreed that the customer HAS FULFILLED THEIR OBLIGATION to us as a shopowner once they have paid for their item. They "owe" us nothing more. We both feel that upon sending the order off to our customer, that is when we should send the feedback as well. Basically to wipe our hands clean of the transaction.
Yes, it is wonderful to receive a thank you and a humongous compliment through feedback. If you are solely a customer through etsy and you have yet to leave feedback for your purchases, I want to encourage you to leave honest feedback. I'm one of those customers that as soon as my package comes in the mail, I open it up, see it, smell it, feel it, then hop on the computer and leave a feedback. Here are my three reasons for leaving feedback 1. the shop owner knows it has arrived 2. the shop owner knows how I feel about their work and 3. others will be encouraged to buy from that shop as well
And shopowners, should a customer feel like there will be retribution for their honest evaluation of your work? Are you that concerned with the quality in the first place? Personally, I never send out anything I would be ashamed of. I'm finished with the order when it is out the door and I have left my feedback. What about you? Do you wait? If so, why? (seriously just curious because as you can read from my perspective I may not know your reasoning.)
And as always, you are encouraged to share this article and comment your opinions as well.